VIDEO SUPPORT LIBRARY

Welcome to the WRAP Reality Video Support Library! Our team is here to help you get the most out of our immersive VR training platform designed to enhance public safety and decision-making. Whether you have questions about setup, troubleshooting, or maximizing training outcomes, we’re ready to assist you every step of the way. Thank you for choosing WRAP Reality to redefine your training experience.
Wrap_Reality_Setup

Setting Up Your System

To help in setting up your new WRAP Reality training system, we’ve created a step-by-step video guide that walks you through the entire setup process. Check out the video below.

Wrap_Reality_Setup_2

Video Support Library

Accessing The SteamVR Window

 

The Wrap Reality Application is Freezing

 

Trainer Headset Microphone Not Working

 

Headset Video Works, but Audio Does Not Work

 

Desktop Speakers Audio Does Not Work

 

BolaWrap or Force Option/Equipment Does Not Fire/Activate

 

Headset Display is not Visible

 

BolaWrap or Force Option/Equipment not Visible in the Virtual Space

 

BolaWrap and Force option/Equipment Pairing (Vive Trackers)

 

Base Station Tracking Troubleshooting

 

Resetting the Vive Wireless Card

 

Desktop Microphone does not Work

 

Firmware Update

 

Force Option Not Firing

 

Force Option Not Visible

 

Headset Microphone Not Working

 

No Desktop Audio

 

No Headset Audio

 

No Headset Display

 

Pairing Vive Trackers

 

Reseating Vive Wireless Card

 

Accessing The Steam VR Window

 

Application Freezing

 

Base Station Tracking Issues

 

Ask about our Wrap Reality Total Care Bundle which offers a comprehensive solution for users who want to ensure they have ongoing support, access to new content, and extended hardware protection for their investment extended beyond the first year.

This bundle includes the following features:

Access to New Scenarios: The bundle also guarantees access to new scenario releases for a duration of one year. This ensures that users will receive

Software Support: Dedicated software support to assist users with any technical issues or questions they may encounter while using the software. This support ensures that users can make the most of the software's features and functionality.

Extended Hardware Warranty: Extends the standard hardware warranty. This means that any hardware components included in the Wrap Reality System will be covered for repair or replacements in case of malfunction or damage.

If you cannot find the information you’re looking for or need further clarification, please fill out a support ticket using the form below. Our team will review your request and respond promptly to help resolve your issue. We’re here to ensure you get the support you need.